When shopping with Lunasos please always choose carefully as we do not exchange, refund, or provide store credits or coupons if you have just simply changed your mind or made a mistake.
We do not accept returns for products that have already been “USED”. Hence, if you already opened the item and use it, return of the such item is no longer allowed.
We only allow items to be returned if the product itself has been damaged during transit/delivery, provided that the item HAS NOT BEEN OPENED YET.
On arrival, if the product has been damaged due to mishandling of the courier during transit/delivery, we will happily offer you either a refund, store credit, or replace the product. This is dependent on the fault/damage. Any authorized refunds given will be for the value of the product only not including any shipping costs that have been incurred. Any shipping costs will be charged to the customer. Please note that damage to the packaging does not warrant a refund or exchange.
We will not accept any returns without prior notification of the return and a valid receipt as proof of purchase. Please contact Lunasos before making any returns or if you have any queries regarding your product via the contact us page or thru our live chat.
If a product has been authorized for a return by Lunasos, the customer has 7 business days in which to make the return. No refund, store credit, or replacement will be provided until the faulty or damaged product or products are received for evaluation by Lunasos.
If a product has been authorized for a return by Lunasos, you (the customer) must ensure the product or products are carefully wrapped and securely packaged to avoid any further possible damage. This must be accompanied by the purchase confirmation email we sent to you. We advise you (the customer) to use a courier company that can provide you (the customer) with a tracking number and insurance for the return. The customer will be liable for the shipping cost involved when returning the product/products.
If a product has been authorized for a return by Lunasos, the product or products must be in the same condition in which you received them and the product or products must be unopened, not used, and unsprayed.
NOTE: When the returned item has been received by Lunasos the product/products will be assessed and you will be notified of the next steps.
Please note: Lunasos does not refund, exchange or provide store credits for any reasons or requests associated with personal perfume, fragrance, or cologne preference.
If in doubt please do not buy. Let’s make life easy.